Thank you for shopping with Natan Heber Art & Design Ltd. We want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and how we handle returns, refunds and cancellations, in accordance with UK and EU consumer law.

 

1. Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your goods or, for digital products/services, within 14 days of purchase if the content has not yet been accessed or downloaded.

 

To exercise your right to cancel, please contact us in writing at:

Email: info@natanheber.com

You must clearly state your decision to cancel, including your name, order number, and details of the goods or services.

 

2. Returns Eligibility

You may return physical items if:

• They are unused and in their original packaging.

• They are returned within 14 days of notifying us of your wish to cancel.

• They are not excluded items (see below).
   

Exclusions: We cannot offer refunds on:

• Personalised or made-to-order items.

• Digital products (once downloaded or accessed).

• Items returned in damaged condition (unless faulty).

 

3. Return Process

To return a product:

1. Contact us at info@natanheber.com to initiate a return.

2. Package the item securely.

3. Return it to the address provided in our response.
    

Return shipping costs:

• You are responsible for return postage unless the item is faulty or we sent the wrong product.
   

        We recommend using a tracked postal service, as we are not responsible for items lost in transit.

 

4. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be processed within 14 days to your original payment method.

• Digital products: If not accessed or downloaded, we will issue a full refund within 14 days of your cancellation request.
   

5. Faulty or Damaged Goods

If your item arrives faulty, damaged, or not as described, you have the right to request a full refund, replacement, or repair.

 

Contact us at info@natanhber.com within 30 days of receipt with evidence of the fault (e.g. photos) and your order number.

 

6. Contact Us

If you have any questions about this Refund Policy or need help with a return, please contact:

Email: info@natanheber.com